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+1 For Savage Customer Service...
#1
My oldest boy and I both have Savage Model 64 22's. Awesome gun, accurate as all hell right out of the box, worst magazines ever made.

The mags are painted, white-metal junk. The follower and the spring are perfectly fine, but feed lips are where the problem lies. Being that they are super-soft, the bolt literally eats them away with each shot. This however wasn't the issue with mine. My bolt apparently picked up a round and, instead of pushing it forward, slammed it straight through the feed lips, creating a rimmed cartridge-shaped knockout between them. The mag is now 100% trash.

Savage's other 22's have a steel mag. It will last as long or longer than the gun itself. I have no idea why they didn't put the same mag well and mag on the 64's.

So I called customer service yesterday to inquire as to if they wanted to stand behind it and what I have to do to get it replaced. I was on hold for about 15 mins, which sucks. Once the woman picked up I explained that I have a model 64 and it trashed my magazine. I was about to give more detail when she cut me off and asked for my rifle's serial number. I told her I didn't have the gun in front of me. She then asked for my name and address. Upon giving her this info I was told "one is on the way". I thanked her and the call was over like that. I know the magazines have been a problem for those guns from day one, but good on them for making sure it's taken care of.
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#2
Let us know if they send you another junk magazine or if they upgrade you to a real piece of equipment.
There are three types of people in the world:
Those who make things happen,
Those who watch things happen,
And those who wonder what happened.
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#3
I just sent a request through Savage's customer service portal because of a broken stock on my son's .308 Edge. The bottom of the stock grip has a crack and the grip cap wont stay in place. If they refuse to replace the stock under warranty, I'm just going to buy a nice wood replacement from here: http://www.boydsgunstocks.com/searchm.ht...archt=axis

I having a hard time figuring out if the .308 Edge/Axis is a short or long bolt? Internet says short but then everyone argues about it! LOL!
___________________________________________________________
A Reading from the Book of Armaments, Chapter 4, Verses 16 to 20:

Then did he raise on high the Holy Hand Grenade of Antioch, saying, "Bless this, O Lord, that with it thou mayst blow thine enemies to tiny bits, in thy mercy." And the people did rejoice and did feast upon the lambs and toads and tree-sloths and fruit-bats and orangutans and breakfast cereals ... Now did the Lord say, "First thou pullest the Holy Pin. Then thou must count to three. Three shall be the number of the counting and the number of the counting shall be three. Four shalt thou not count, neither shalt thou count two, excepting that thou then proceedeth to three. Five is right out. Once the number three, being the number of the counting, be reached, then lobbest thou the Holy Hand Grenade in the direction of thine foe, who, being naughty in my sight, shall snuff it."
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#4
RocketFoot;152625 Wrote:I just sent a request through Savage's customer service portal...

I'd call them, honestly. At least you know you'll have someone to blame if it's a wrong answer haha. But, seriously they have a call center and they seem to be pretty efficient. I don't know what their actual knowledge of firearms is within the call center, but I'm sure they would at least have access to the info you need.

mauser;152623 Wrote:Let us know if they send you another junk magazine or if they upgrade you to a real piece of equipment.

They sent me the same magazine. Unfortunately there is only one magazine for the 64. There's no model up or aftermarket at all. One option.

I have considered taking a Mark II magazine well and retrofitting it to fit the 64, making the Mark II magazines usable. But until I determine if the semi-auto bolt can pull a round from the bolt-action Mark II mag, I don't want to invest any money in the project. I'd like to do some side-by-side comparisons, but I don't have access to a Mark II.

Here are the 2 different setups...

Savage Model 64
[Image: Savage_64,954,62_schem.jpg]

Savage Mark II
[Image: Savage_LakefieldMKII_schem.jpg]
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#5
The old Edge/Axis wasn't offered in a LA, so you would have a SA.

I'm a huge Savage fan, with that being said, I dislike Savage CS. Savage only has a one year warranty from the date you purchased the firearm. I bought my Axis and I didn't shoot it til over a year later. First time I shot my Axis I lost the ejector spring and ejector...this was within 5 shots.

I called Savage CS was told I only had a one year warranty, which I felt was BS since the rifle was never fired even though I owned the rifle for over a year. The woman told me to send in the entire bolt and they would see if they would warranty the parts. I asked why I couldn't just send in the bolt face as I didn't want to pay for extra shipping for the entire bolt. I also didn't want to send in my entire bolt because I had new bolt knob installed and the bolt was refinished. I know some companies that would keep the parts sent in and replace them with OEM parts. I didn't want to wait over a month to see if they would even honor the warranty as the woman on the phone wouldn't tell me one way or another if it was covered under warranty.

Keep in mind, you can buy the parts from Savage or other online vendors. I ended up buying the replacement parts, since I didn't want to waste time and money to ship something that may not be covered under warranty.

As a company, Savage makes some great entry rifles that you can upgrade to make into incredible shooting rifles. I just dislike how Savage along with many companies have become so caught up with hiding behind their lawyers.

I'll continue buying Savage products because IMO they offer the best value for rifles. I just know that I won't be going to Savage if I need anything from them. It's just easier to buy the parts I need and do the work myself.
aubie515, proud to be a member of pa2a.org since Sep 2012.
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#6
Well, I let the online help ticket ride and I got an email today that they are sending a new stock to me with a return label for the broken one!

Looks like another +1 for Savage Customer Service!

Here the online ticket link:
https://savagearms.zendesk.com/requests/new
___________________________________________________________
A Reading from the Book of Armaments, Chapter 4, Verses 16 to 20:

Then did he raise on high the Holy Hand Grenade of Antioch, saying, "Bless this, O Lord, that with it thou mayst blow thine enemies to tiny bits, in thy mercy." And the people did rejoice and did feast upon the lambs and toads and tree-sloths and fruit-bats and orangutans and breakfast cereals ... Now did the Lord say, "First thou pullest the Holy Pin. Then thou must count to three. Three shall be the number of the counting and the number of the counting shall be three. Four shalt thou not count, neither shalt thou count two, excepting that thou then proceedeth to three. Five is right out. Once the number three, being the number of the counting, be reached, then lobbest thou the Holy Hand Grenade in the direction of thine foe, who, being naughty in my sight, shall snuff it."
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